Me starring in an angry video

[kml666]

http://www.youtube.com/watch?v=eceg34k_K9s

Lets see how good their customer dispute resolution is.

cheers
ken

[MR..X]

Wow Ken they do not even come close to the fasteners needed.:head meets wall::head meets wall:

[kml666]

Wow Ken they do not even come close to the fasteners needed.:head meets wall::head meets wall:


Had they been a bolt or two short I would have said phuck it and painted or used the mismatching ones under the bike.

For 53 yankee bucks plus shipping, for a few bolts, it really should be spot on.

cheers
ken

[MR..X]

Had they been a bolt or two short I would have said phuck it and painted or used the mismatching ones under the bike.

For 53 yankee bucks plus shipping, for a few bolts, it really should be spot on.

cheers
ken

I agree , very poor kit .

[SteveO]

heheheeee love it , lets wait and see:oh yeah:

[dadofthree]

That's too funny. Hopefully you'll get it worked out.

[JamesBourgeois]

:popcorn2::buttsexor:

[HighOnBusa]

I would be not happy!

[05busablu]

well these morons are on dont buy list


hope they fix it bro

[Liltroy]

Thats just f***ng rediculous! I thought about ordering the same kit but after seeing that I think I'll just have my stockers powder coated to match instead. I seriously hope they fix that for ya and maybe redo future kits to send the right friggen parts!

[Phil96]

Good vid, actually. Wish you had included a close up of your
anger. Alright Mr Demille....:oh yeah:

[kml666]

Dear Mr Maclean,

Thankyou for your e-mail.

I hope you don’t mind me saying, but you have an unusual way to go about reporting a problem. We pride ourselves of our product, service and customer support. If occasionally things do wrong, we will always do what it takes to put it right. There really is no need to threaten.

I think I can see what mistake has happened with the packing of our fairing bolt kit. The kit contents should comprise the following bolts:

Qty Thread Diameter Length Head Diameter

8 M6 20mm 16mm

17 M5 16mm 16mm

2 M6 40mm 16mm

6 M6 16 16mm



I think the line above in Red has been packed with a 12mm head.

With regards to your question about the 40mm length bolts, our listings show these as being required in the Seat Unit, along with the other 2 bolts you showed as spare in your video.

So – we have 2 choices:

If you wish to return the whole kit for a refund – of course you can do so.

If you would like us to post direct to you the correct bolts above in red, we can do this – so you can complete you kit. You can keep the incorrect bolts to use in any non-stress areas – number plate etc.

Please advise what you would like us to do.


I apologise for the error made, but will say In 10 years of running this business I have never had a customer complain in so many places before giving us the chance to correct the error. Perhaps you would like to post our customer service in fixing any mistakes to the relevant forums. Prior to you, if you search the internet on Pro-Bolt complaints – you won’t find any, something I was very proud of.

Yours sincerely,

Louisa Harker

Director

Pro-Bolt Ltd

Tel: 0044 1684 851940

Fax: 0044 1684 850080

MY REPLY.

Ms. Harker.

Allow me to quote you e-mail;

"There really is no need to threaten."
Let me be perfectly clear, at no point in that video did I threaten with physical or legal action against you, Pro-Bolt, or any of your employees.
I pointed out deficiencies, using a tone of voice you didn't care for, deficiencies, that in your e-mail you admit were Pro-Bolt's.

If you wish to return the whole kit for a refund – of course you can do so
I have mailed the complete kit back to Pro-Bolt and, upon your receiving the returned product I will be expecting a full refund.

If I was to go to my local motorcycle dealership and ordered correct parts to fit my motorcycle and the dealers supplier sent the wrong parts, I would not be charged with shipping the parts to the dealer or their subsequent return to the supplier. Therefore I refuse to be penalized for Pro-Bolts error by being charged for shipping.

As you have admitted you were at fault and since you claim "we pride ourselves of our product, service and customer support. If occasionally things do wrong, we will always do what it takes to put it right", I expect you will refund all shipping charges. I will not consider the matter to be resolved until you do so.

Prior to you, if you search the internet on Pro-Bolt complaints – you won’t find any,
ABSENCE OF EVIDENCE IS NOT EVIDENCE OF ABSENCE.


May I direct you attention to a Gentleman's post on Hayabusa.org

I will quote him here;

" Your assuming they sent something they didn't mean too...

I ordered the full fairing kit a few years ago...can't say exactly what they sent
but that's pretty much it. Your assuming they made a mistake (and they might
have to some degree) but they expect you to use the smaller bolts with washers...
I don't why they don't send you exactly the same thing your taking out,
probably money...but they don't.

I used some of the bolts and ordered some more stockers from Mr. Cycles
and got a can of Krylon...Course I was only doing gloss black, not red anodized

I did buy my own powdercoater though...it's got red anodized


My son bought a bolt kit (somebody else brand) off e-bay and it was the same
thing...some bolts worked some didn't.

My guess is they have a limited number standard kits that will "work" for several bikes.
I don't know though...good luck."

If you do pride yourselves in product, service and customer support may I suggest you contact Justyntym and correct your error to his satisfaction.

Here is a link to the Justyntym's post.

http://www.hayabusa.org/forum/general-bike-related-topics/125719-me-starring-angry-video-about-pro-bolts-2.html#post2313244

Hopefully Justyntym will post that you have contacted him and have resolved the matter to his satisfaction.

"Perhaps you would like to post our customer service in fixing any mistakes to the relevant forums."
I have posted your e-mail and my reply in the relevant motorcycle forums, and you have my word that when the issue is resolved to my satisfaction I will post that information in the relevant forms as well.

Good day
Ms. Harker

[EvilMonkey DSK3]

:thumbs up:

[kml666]

As Pro-Bolt will refund the cost of the kit and cover the shipping costs I now consider the matter resolved and have deleted the video from You Tube.

I'm sure Pro-Bolts considers me the largest azz* on the internet but kudos to them for doing the right thing.

Hopefully they will step up to the plate and correct the mistakes in the kit they mailed to Justyntym on the .Org.

:oh yeah:

cheers
ken

*frankly I don't care what people think about me so long as I get my money back.:whistling:

[EvilMonkey DSK3]

Well Done! :thumbs up:

[macon454]

Glad it got fixed

[pilotlangdon]

I usually let the missus handle my complaining as she has a "nat" for it!!!!

Never failed me so far!!!!!!! She is better at Bitchin than me!

:oh yeah: